Social Security Reform: Daboh’s Leadership Shines
By Benjamin S Conteh
Since assuming leadership of the National Social Security and Insurance Trust (NASSIT), Director General Mohamed Fuaad Daboh has ushered in a transformative era defined by innovation, inclusivity, and institutional reform. His proactive leadership has expanded social security coverage, modernized operations, enhanced customer service, and positioned NASSIT as a benchmark for public sector excellence in Sierra Leone.
Extending Coverage to the Informal Sector
One of the most ambitious undertakings under Daboh’s leadership has been the drive to extend social security coverage to the informal sector a demographic that constitutes the majority of the country’s workforce. Previously underserved, this group is now central to NASSIT’s outreach and policy agenda.
Through partnerships with the Ministry of Employment, Labour and Social Security and the International Labour Organization (ILO), NASSIT conducted a comprehensive diagnostic study on informal sector inclusion. Over 60 groups, including traders, artisans, transport operators, and self-employed workers, were engaged to inform a more inclusive and sustainable scheme.
Modernizing Through ICT Transformation
Under Daboh’s direction, NASSIT has launched a sweeping ICT transformation to digitize and streamline its processes. A web-based Enterprise Resource Planning (ERP) system is nearing completion, integrating finance, procurement, and fleet management functions in real-time.
Additionally, the deployment of a web-based Pension Administration System (PAS) is revolutionizing service delivery by reducing processing time and improving data accuracy. The rollout of a Multi-Factor Biometric Registration System is also underway to eliminate identity duplication and enhance security.
Customer-Centric Services and Operational Improvements
With a customer-first philosophy, NASSIT has implemented innovative initiatives to improve transparency and responsiveness. A new “pigeon-hole” system tracks the progress of benefit claims, while PROJECT 54+ engages prospective retirees early to verify and update their information.
Customer satisfaction has also been boosted through programs like the Customer Birthday Wish Programme, which fosters direct and personal communication. Moreover, NASSIT’s expanded media presence ensures that citizens across Sierra Leone can easily access critical information and services.
Reviving Infrastructure and Investments
Infrastructure development and investment activities have accelerated under Daboh’s tenure. A flagship project the redevelopment of the Sewa Grounds Market in partnership with the Freetown City Council aims to house over 6,000 traders and enhance local commerce.
Following the lifting of a freeze on NASSIT’s investment portfolio, several previously stalled initiatives have resumed. These include the construction of regional offices and support for national efforts like the Student Loan Scheme and the Sierra Leone Social Health Insurance scheme.
Global Recognition and Strategic Engagement
NASSIT’s reform agenda has earned both local and international accolades. In June 2024, Director General Daboh received the “Most Outstanding Excellence in Social Security Administration” award at the African Public Service Optimum Awards in Ghana.
He also represented Sierra Leone at the ISSA Global Conference in Cairo, advocating for innovation and global collaboration in building resilient social protection systems.
Conclusion
Director General Mohamed Fuaad Daboh’s leadership has redefined the role and reach of NASSIT in Sierra Leone. Through modernization, inclusivity, and a strong focus on service delivery, NASSIT is evolving into a central pillar of national development. As reforms continue to unfold, the institution stands as a testament to what visionary leadership can achieve in the public sector.
